General FAQs

How can I reset my password?

To reset your password please perform the following steps:

1. Click on the ‘Logged in User’ link within the top level banner.


Figure 1 – Logged In User Link

2. The Login Details page will be displayed.

3. The Change Password section is displayed at the bottom of the page.

4. Specify your current password.

5. Specify your new password.

6. Confirm your new password.

7. Click the Submit button.


NOTE - If you change your password and forget it, you will have to contact GAA Support to reset your password and give you a new one. You will have to repeat this process again to create your own password.



What are the GAA Membership Categories?

To view information on Membership Categories see Membership Categories in the System Overview Section


When I try and export data to a csv or excel file, the telephone numbers lose their format and become useless.

When the file has been exported to excel to get the full phone numbers back, take the following steps;

  • Highlight all the phone number cells
  • Right click on them and select Format
  • Change the format to number with no decimal places
  • Select OK


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